DELIVERY & RETURNS
DELIVERY
Free standard delivery
Free on all orders over £30. Delivered within 3–5 working days.
Standard delivery
£3.99 on orders under £30. Delivered within 3–5 working days.
Express delivery
£6.99. Order before 2pm for next working day delivery.
Subscription delivery
Always free on all subscription orders, regardless of order size.
We currently deliver to mainland UK only. We're working on expanding to more regions.
RETURNS
We want you and your cat to be happy. If something isn't right, here's how our returns work.
30-day returns
Return any unopened product within 30 days of delivery for a full refund.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us and we'll sort it immediately.
Subscription returns
Subscription orders follow the same 30-day returns policy. Cancel before your next order to avoid future charges.
To start a return, contact our team at [email protected] with your order number.
QUESTIONS?
Our team is here to help. Email us at [email protected] or use the contact form.